Desk Collection Trainer - Financial Services (Jakarta)

Join PinjamanGo, a leading financial services provider in Indonesia, as a Desk Collection Trainer in our dynamic Jakarta team. This role is pivotal in shaping the skills and performance of our collections staff, ensuring they deliver exceptional service while maintaining high standards of professionalism.

In this role, you will be responsible for training and mentoring our collection agents, equipping them with the tools and techniques needed to excel in their roles. You will develop and implement training programs that align with our company's goals, and you will provide ongoing support and feedback to ensure continuous improvement.

PinjamanGo is committed to fostering a culture of excellence and innovation. As a Desk Collection Trainer, you will play a key role in helping our team achieve their full potential, while also benefiting from a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver training programs for collection agents, focusing on customer service, communication skills, and sales techniques.
• Conduct performance evaluations and provide constructive feedback to agents.
• Monitor and assess the performance of collection agents, identifying areas for improvement and implementing corrective actions.
• Collaborate with the collection team to ensure consistent application of training materials and best practices.
• Stay updated with industry trends and best practices in collections, and incorporate this knowledge into training programs.
• Assist in the recruitment and onboarding of new collection agents, ensuring they are well-prepared to join the team.
• Provide ongoing support and mentorship to collection agents, addressing their questions and concerns.
• Participate in team meetings and contribute to the development of collection strategies and goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in training and development, preferably in the financial services industry.
• Strong knowledge of collections processes and best practices.
• Excellent communication and interpersonal skills, with the ability to train and mentor others effectively.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with CRM systems and collections software, such as Salesforce or similar platforms.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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