Branch Customer Service Representative - Surabaya

Join Bank Nationalnobu as a Branch Customer Service Representative in Surabaya and become the face of our commitment to exceptional banking experiences. In this dynamic role, you will serve as the primary point of contact for customers, delivering personalized service and building lasting relationships. Our Surabaya branch is a vibrant hub of financial activity, and we are looking for a passionate individual to help us maintain and grow our customer base.

As a Branch Customer Service Representative, you will handle a wide range of customer inquiries and transactions, from account openings to loan applications. You will use our in-house banking software, such as our Customer Relationship Management (CRM) system, to efficiently manage customer data and transactions. This role offers a unique opportunity to be part of a growing financial institution and to develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting customers with their banking needs and answering inquiries.
• Handle account openings, closures, and maintenance, ensuring all necessary documentation is completed accurately and efficiently.
• Process transactions, including deposits, withdrawals, and transfers, using our in-house banking software.
• Assist customers with loan applications, providing guidance and support throughout the application process.
• Manage customer data and transactions using our CRM system, ensuring all information is accurate and up-to-date.
• Promote our banking products and services, helping customers make informed financial decisions.
• Collaborate with other departments to resolve customer issues and ensure a seamless banking experience.
• Maintain a high level of professionalism and confidentiality, adhering to our bank's policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of customers.
• Proficiency in using Microsoft Office Suite, including Excel and Word.
• Knowledge of banking products and services, including loans, savings accounts, and credit cards.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and the ability to handle customer complaints and issues professionally.
• Bachelor's degree in Business Administration, Banking, or a related field is preferred.
• Fluency in both spoken and written Bahasa Indonesia is essential.

🛠️ Keahlian

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